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Waranty |
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Waranty
All New Cellular phones sold through Apple Berry Store are covered under our 3-6-1 warranty policy for product malfunctions^ with the following coverage:
Within 3-month of purchase - If for any reason a Apple Berry Store cell phone malfunctions, Apple Berry Store will send an entirely NEW replacement unit within the USA.
Within 6-months of purchase - If for any reason the phone malfunctions Apple Berry Store will send an entirely NEW replacement unit within the home country of the billing address UPON RECEIPT of the defective unit. If your phone model is no longer available then it will be replaced by a NEW, LIKE model.
Within 1-year of purchase - If for any reason the phone malfunctions Apple Berry Store will replace the malfunctioning unit with a NEW replacement unit for 50% of the value on the original model purchased, UPON RECEIPT of the defective unit. If your phone model is no longer available then it will be replaced by a NEW, LIKE model.
^The 3-6-1 Warranty does NOT cover the following items: Lost or stolen equipment, physical damage to equipment
Please note that this warranty covers product malfunctions due to manufacturers' defects ONLY and NOT cover excessive wear-and-tear or accidentally dropping your phone on the ground (or any body of water).
RETURN PACKAGING:
Repack the product in its original packaging, along with all manuals and related materials. Place the packaged product in a protective outer box.
LIKE NEW CONDITION:
All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
INCOMPLETE, SCRATCHED or DAMAGED CONDITION:
Apple Berry Store reserves the right to refuse crediting the customer's account and the product will be returned to the customer. The return freight will be billed to the customer's credit card.
To initiate a replacement phone with the 3-6-1 Warranty:
- Contact 24/7 Customer Service.
- Describe the problem you are having with the unit (can’t hear, nobody can hear me, the phone will not power on, etc.)
- Include an address so we can send you a phone as necessary)and a local contact number
- In all cases provide your Apple Berry Store invoice order number.
General Warranty / Return Policy
PRICING:
All prices are subject to change without prior notification. We are not responsible for misprints or out of stock items.
STYLES:
Actual styles of some products may vary from the pictorial representation found in the catalog and / or web site.
REFUNDS:
Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase. If a check was used, a refund may take up to 45 days.
CROSS SHIPMENTS:
Cross shipments must be secured by credit card for customers without net terms accounts. A charge will appear on the credit card until the returned product is received in the Apple Berry Store warehouse. Refunds will be credited within 15 days after the return is received.
SHIPPING & HANDLING CHARGES:
Shipping and handling charges are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused. Shipping and Handling Rates are subject to change without prior notice. Oversize items and some destinations may be subject to additional charges. If your item was part of a Free or Discounted Shipping Special, and you decide to return the item, Apple Berry Store reserves the right to charge for the actual shipping amount and deduct that amount from your final returned merchandise credit or refund.
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